Last Updated: October 2026
At Mehranvi, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.
1. Returns
We accept returns only for products that are damaged, defective, or incorrect at the time of delivery.
To request a return, please contact us within 48 hours of receiving your order and provide:
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Order number
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Clear photos/videos of the product and packaging
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Description of the issue
2. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return:
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Earrings and piercing jewellery
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Customized or personalized products
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Products purchased during clearance or special sale events (unless damaged or defective)
3. Refunds
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund request.
Approved refunds will be processed within 5–7 business days and credited to the original payment method.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, we will offer a replacement or refund at no additional cost.
5. Return Shipping
For approved damaged, defective, or incorrect product claims, return shipping costs will be borne by Mehranvi.
6. Contact Us
For return or refund requests, please contact us through the contact details provided on our website.